WE'RE THE BEST AT WHAT WE DO
Jason is very detail oriented and passionate about what he does! I couldn’t be happier that I was referred to this incredible and one of a kind mechanic shop. I feel so informed and educated as a customer. It feels good to know where my money is going and why. Thank you everyone at Robs Imports for the hard work and dedication! I will be happy to continue bringing my vehicles here for regular maintenance as well as many other services.
19:11 21 Sep 23
All personable, engaging, and knowledgeable. Positive experience with Jesse. Highly recommended.
16:10 20 Sep 23
outstanding service backed by a knowledgeable staff. highly recommend
15:27 13 Sep 23
They did a great job and a great inspection. Now to get it fixed.
22:44 06 Sep 23
As always, Rob's performed excellent service at a reasonable price. Very Satisfied!
20:06 28 Aug 23
19:42 23 Aug 23
My first problem with my car in 7 years and Rob’s was definitely the place to go! Impeccable service and above and beyond care! The issue was very small but their inspections have put my mind at ease for my vehicles safety and more importantly performance. Pete and Joe took great care of me.
02:49 17 Aug 23
Haven't finished the work yet but was told by the local Harley Davidson dealership that Kimberly Services is the best for what I'm having done.
22:32 07 Aug 23
16:56 07 Aug 23
16:00 02 Aug 23
Rob's did a fine job of listening to what I wanted done. Appreciate how they document what they find with pictures and narrative. Having access to a free loaner is definitely a bonus.
10:46 02 Aug 23
09:27 01 Aug 23
18:37 26 Jul 23
'I was kept informed while they had the vehicle Cost was understanding. shop is extremely clean and professional
01:28 26 Jul 23
Great customer service! They explain exactly what needs to be done with your vehicle now and later on. Highly recommend!
23:27 25 Jul 23
They are incredible! Couldn’t ask for more. The level of professionalism, courtesy, genuine caring, and commitment to getting things right is unsurpassed as far as I can tell! I started driving the 100 plus miles to Rob's after they fixed the convertible top on my beloved 2006 VW beetle. More importantly, they saved me a fortune by CORRECTLY identifying the problem where my local VW dealer failed miserably. Now, despite the long drive, I go to Rob's because I know they will look out for me and I trust them. A special shout out to Jason who listens patiently and never hesitates to help from a distance whenever possible. These people are the best!!!
19:34 26 Jun 23
16:18 26 Jun 23
Love the guys, straight forward talk, email you photos with checklist of what they did and found. Then they call and go over checklist of what they did and other issues they may find line by line so U know exactly what they found, the cost and timeframe of when repairs should be completed. Beautiful shop, state-of-art equipment and technicians top-notch. New shop with more work bays cut wait time from three weeks to opening in two days. Will continue to take my sons Audi A4 and my Benz there for services needed.
04:24 26 Jun 23
The folks at Rob's Import Repair can't be beat. They take excellent care of the car and manage to educate me at the same time. Highly recommended
19:59 22 Jun 23
16:26 30 May 23
I’ve used robs for almost everything you can think of that could be wrong with a vehicle. They are incredibly thorough and very communicative and transparent. The staff is always helpful and treat me as an old friend, remembering my name, situation, repair, and compliant with any special requests I have. The price doesn’t matter, I won’t go anywhere else.
12:10 28 May 23
Awesome work... very through... walked through everything detail.
19:22 11 May 23
19:26 01 May 23
The short story of my experience was that I called with a coolant leak, and they got me in within 2 days. I received a loaner vehicle because the work was going to be a longer period of time. I asked them do some additional maintenance while they had my water pump out, like changing the timing belt. I had to drive out to Detroit the next day, and they had my car ready at the perfect time that I had to leave town.Seeing photos of the repair and possible future issues was very helpful with future preventative maintenance. Communication was fantastic, and the price was a couple hundred less than what I thought it was going to be.Quickest turnaround I've ever had with a mechanic with the amount of work that was involved (1 day). Great for import repairs on my VW, and a previously owned Audi.If you have an import, take it here for maintenance and fixes. They are professional, and knowledgeable. They aren't the cheapest, but you don't want the cheapest mechanic in town.
16:59 26 Apr 23
02:03 20 Apr 23
I won’t talk about the repair work we had done as I’ve only had the car back for an hour (though the drive home was without complications!), but I do want to talk about customer service. As a woman getting car repair work done can be intimidating to say the least. My husband took our vehicle in initially as after a past experience elsewhere, I was unwilling. I however had to pick our vehicle up. I was met with the nicest, kindest people (Pete and Jason). Who took the time to review the repair with me, talked to me like I was an intelligent individual, and took time to listen to my question and took me seriously. It was refreshing to walk away with no anxiety or feeling poorly about myself. I don’t know anything about cars or repair but I can say that as a woman I would feel comfortable asking questions here.
20:46 19 Apr 23
Great job! Excellent presentation of overall vehicle health as well as what the issue was. Fully transparent, excellent quick service.
20:05 18 Apr 23
13:33 11 Apr 23
Rob's again exceeded my expectations. Service was done on time at a great price!
15:28 10 Apr 23
I found that the digital inspection/estimate helped me decide what jobs needed to be done now and what I could potentially wait on until later. Jason answered all my questions. I got my car back without any mud or greasy paw marks anywhere. The office is clean; the shop looks clean. Overall a good experience.
Dr. TJ Rinaldi
19:56 05 Apr 23
Good comprehensive service, friendly staff.
19:52 03 Apr 23
Great locally owned business for any auto repairs. Additionally, as their name implies, they are a fantastic resource for any imports specifically. The team really takes it upon them selves to both educate as well as resolve issues for all customers.I primarily interact with the service advisor Jason Hughes during my visits, He has taken care of my every need and made sure that I fully understand each step of the process. He is a former Volvo Master Tech himself so that just shows how deep the knowledge base goes with this company, everyone here is highly experienced and always ready to help!I will continue to bring my vehicles here for years to come I expect! Thank you to the whole team at Robs Import Repair!
12:36 24 Mar 23
Kathy Vanden bloomen
15:50 22 Mar 23
Great work, excellent communication will repair information and updates including vehicle pictures and description!
16:13 21 Mar 23
Robs was recommended to me by a coworker and holy cow! They are so wonderful! They went over the most detailed inspection I've ever seen and had pictures to show what progress was on whatever part. No run-arounds. They were completely transparent and explained in great detail what was going on. This is the kind of place you can trust. 100%. I will be recommending all of my friends to use these guys. Outstanding job!
15:20 13 Mar 23
Perfection as usual! As a mechanic, I appreciate the incredible detail they provide with their inspections. While I perform many of my repairs, when it comes to an aging Swedish wagon, there are some things better left to Robs! They focus on safety, reliability and overall health. No, my car is not worth nearly what I have into her. But, it’s a labor of love, if you know, you know! I’ll be coming here for years to come, Heidi wouldn’t have it any other way.
18:46 02 Feb 23
I trust RIR and that is what brings me back each time. Professional and friendly service always. I
13:26 25 Jan 23
I was given a detailed diagnosis, along with pictures of each damaged part, and of replacement parts. Technicians did a great job on the repair (timing chain replacement). Highly recommend
Frank Van Ess
21:27 20 Jan 23
Top notch shop with friendly and knowledgeable staff. I especially want to thank them for adapting their business practices in light of the pandemic to make the entire process contact free. I will continue to take my vehicles to Rob's as long as I own them.
23:34 04 Jan 23
22:58 02 Jan 23
Tremendous customer service! Highly recommended! They laid out a plan to perform some general maintenance on my vehicle, they stuck to the agreed upon budget, and then they provided a detailed list of prioritized action-items. A+ experience.
15:09 26 Dec 22
Phenomenal company. They are my go-to in the Fox Valley because of their professionalism, transparency, customer service, and in-depth knowledge of the cars they service
17:27 22 Dec 22
Service, food, drinks all spot on
09:16 20 Dec 22
21:21 13 Dec 22
This shop is a class act! We did not end up getting work done on our vehicle here, but not because they were incompetent. In a complicated and confusing situation these guys, specifically Jason, were incredibly patient and cooperative. Rather than losing composure Jason remained calm and highly professional as well as helpful and friendly. This shop is clearly committed to honesty and transparency. I would fully trust and recommend Rob's Import Repair. I briefly spoke with Rob himself and although our conversation was short, he was personable, helpful and professional. These guys are awesome!
00:42 09 Dec 22
Exceptional service and attention to detail. Worth the $$$$
01:38 07 Dec 22
14:46 30 Nov 22
21:16 21 Nov 22
17:58 28 Oct 22
By far the best service anywhere! Everyone at Rob's is always professional, informative, trustworthy and knowledgeable. Highly recommend.
22:34 27 Oct 22