OUR REVIEWS

This shop is a class act! We did not end up getting work done on our vehicle here, but not because they were incompetent. In a complicated and confusing situation these guys, specifically Jason, were incredibly patient and cooperative. Rather than losing composure Jason remained calm and highly professional as well as helpful and friendly. This shop is clearly committed to honesty and transparency. I would fully trust and recommend Rob's Import Repair. I briefly spoke with Rob himself and although our conversation was short, he was personable, helpful and professional. These guys are awesome!
Breann Micke
Breann Micke
00:42 09 Dec 22
Exceptional service and attention to detail. Worth the $$$$
Ben Peters
Ben Peters
01:38 07 Dec 22
Mark Beggs
Mark Beggs
14:46 30 Nov 22
Dawn Bella
Dawn Bella
21:16 21 Nov 22
George Weir
George Weir
17:58 28 Oct 22
By far the best service anywhere! Everyone at Rob's is always professional, informative, trustworthy and knowledgeable. Highly recommend.
kim lamberies
kim lamberies
22:34 27 Oct 22
Phenomenal company. They are my go-to in the Fox Valley because of their professionalism, transparency, customer service, and in-depth knowledge of the cars they service
Corey Ligon
Corey Ligon
18:56 19 Oct 22
I have had a check engine light on in my Armada for 2 years. I have returned to my local mechanic a number of times only to have him turn it off and charge me for the diagnostic. This same mechanic referred me to Rob's Imports when I experienced a problem with my heater. Jason walked me through their process of reviewing and diagnosing any and all issues on my vehicle. In the end, both my heater and the issue with the engine were properly diagnosed and remedied. Jason communicated with me every step of the way and I now have a new mechanic at Rob's Imports. I would highly recommend Rob's Imports for anyone seeking a professional and friendly auto service facility.Thanks for the excellent service!
Mark Pribbenow
Mark Pribbenow
19:20 17 Oct 22
Everyone at Rob's Import Repair is so friendly and helpful. And they help guide you through what you really need done on your vehicle and what can wait or really does not need to be addressed yet. I trust them not only to help me navigate that but also to take great care of my car and keep it running well. I am so grateful to have such a trustworthy place to rely on.
Michelle Little
Michelle Little
21:57 13 Oct 22
If you want a mechanic that is trustworthy, no nonsense, straight forward and greet you with a smile every time, then Rob's Import Repair is the place for you! The guys were not only truthful but gave me the comfort of knowing my car is in good hands! Also the new building is legit! This is my new go to for all my Subaru needs! Great job guys!
T. Gans
T. Gans
22:03 12 Oct 22
As always, Rob's performed excellent service at a reasonable price. Very Satisfied!
Robert Haasch
Robert Haasch
12:41 14 Sep 22
We have never had a bad experience with Rob's. They are very thorough and explain every diagnostic report or repair. The staff there are beyond helpful and go the extra mile for their customers. I highly recommend them for all of your European car repair or maintenance needs.
Chris Chapman
Chris Chapman
18:04 13 Sep 22
I’ve been going here for a while and I’ve always been satisfied with the services they provide. I always take the opinions that they recommend for maintenance and my car has always been running fine. For having over 140k miles I would say that speaks volumes for the services they provide.
Gabe Trevino
Gabe Trevino
19:52 07 Sep 22
The master cylinder and booster unit went out on our 2013 Toytota Prius V. In addition, we needed new tires before winter. I was pleased with the service and professionalism from Rob's Import Repair. Since the brakes were failing, they were able to work us in. Otherwise, we would have had to wait almost two weeks before they or other repair shops could look at our car. Following the inspection of our car, they only recommended replacing what was needed.
Melvin Tolliver
Melvin Tolliver
19:53 31 Aug 22
Safety check, oil change and 120K mile maintenance before trip (towing pontoon boat 3 hours each way). Helpful, clear explanations, pictures.
Brenda Gabrielson
Brenda Gabrielson
20:42 30 Aug 22
I trust RIR and that is what brings me back each time. Professional and friendly service always. I
Craig Marsh
Craig Marsh
07:09 25 Aug 22
Efficient, polite, and very nice people to work with
Renee Roble
Renee Roble
02:05 23 Aug 22
Kathy Vanden bloomen
Kathy Vanden bloomen
00:52 10 Aug 22
I would like to thank the TEAM for the excellent job they did woking on my "Baby" (BMW 535IX) today! They definitely go above and beyond! They are very informative and helpful. It may take a bit longer than some of the places (the 1st time), but they will teach/show you about your car. Even if you know cars. The price is Very fair for the service.
Steven Mumme
Steven Mumme
17:46 03 Aug 22
Rob's Import Repair did a super great job for fixing my two of my cars. Nissan Pathfinder 98 and Honda Odyssey 2011. I would recommend Rob to friends for service.
Calli Dougherty
Calli Dougherty
17:28 28 Jul 22
Rob's again exceeded my expectations. Service was done on time at a great price!
Darren Woods
Darren Woods
17:18 20 Jul 22
As always, great service with a very friendly bunch of knowledgeable mechanics and staff. Will definitely be a returning customer.
Brian Olson
Brian Olson
15:34 11 Jul 22
J S
J S
15:56 21 Jun 22
I needed to have our Audi Q3 serviced and wanted to try another local shop for this Audi. I found Rob's online, made a call and "interviewed" them before making my decision. That initial phone call and these reviews said it all. Very great experience, very thorough detail and reasonable and fair pricing. Looking forward to using this shop for our Audi going forward.
Benjamin Ziemba
Benjamin Ziemba
16:39 14 Jun 22
So I’ve got a Land Rover and was looking for someone that does maintenance on that type of vehicle…. I looked up import maintenance snd came across Rob’s imports. They were the friendliest, most transparent guys to work with! Customer service level is 10 stars out of 5. They show you every single thing they check over, so there is no one way you’re getting charged for anything hidden. That also gave me a great reference for a guy that does auto body repair! I can’t say enough nice things about them! The pricing is also the most reasonable I’ve ever come across for getting my car serviced!
Jessica H
Jessica H
20:34 09 Jun 22
Always great service at Rob's.
Lee Hammerstein
Lee Hammerstein
20:28 25 May 22
Robs import repair did a prepurchase inspection on an eurovan camper I was interested in purchasing. They did a thorough evaluation and Jason did an excellent job at explaining the issues that the van had. In the end, they saved me from purchasing a van that was in poor condition. Shout out to them!
JeanMari Thompson
JeanMari Thompson
15:32 23 May 22
As usual, they did a terrific job.
John Bizeau
John Bizeau
19:55 12 May 22
The service is great, but the communication before, during and after is what really drives a superior experience.
terry prewitt
terry prewitt
16:29 04 May 22
I've been to Rob's twice recently for brake repair and ball joint repair with alignment and I'm beyond impressed! They've been quick, professional, informative, and had a loaner when I needed one.Rob's provided a full report of my car's condition after my first visit. In that report, they told me about some play in a ball joint that would eventually need some attention. When I started to hear a squeak in the front end, thanks to Rob's, I immediately knew what was wrong. I called and they told me they'd check it over thoroughly to make sure that this was the problem, and not charge me for the diagnostic if, in fact it was. They also ordered the part they thought they needed ahead of time! What! I was in service heaven. Brought the car in, they verified it was the ball joint, and had it ready for me hours later.The guys there are always really helpful. Just an all-around great experience if there is such a thing when you need to put some $$ into your ride.If you have an import and you're looking for a fair deal from an expert team, check out Rob's. I'll definitely be back.
Greg Busha
Greg Busha
22:18 27 Apr 22
We took our Ford F-150 Platinum to Bergstrom Ford in Neenah, WI for an electrical problem draining the battery overnight. They had the truck for a few days. Technician met with our driver and said we needed a completely new Dash Cluster, because he thought, after his review, this would solve the problem. The estimate was over $2000. Plus, he could NOT guarantee the problem was solved.I've taken my Mercedes cars to Rob's Import repair and called to ask if they could look at this Ford F-150. Set up and appointment. We paid $374 for a complete bumper to bumper diagnosis of the vehicle. They have an amazing report when completed. Showed everything on the vehicle. Very Impressive and well worth the small investment. The electrical drain turned out to be the Gear Selector Lever switch, which had an open short, therefore causing the battery to go dead overnight.Had the part replaced, tested and have NOT had a problem with the battery since. Rob's did the repair for half of what Bergstrom wanted for the repair. They also performed the oil change and other needed general maintenance.We HIGHLY SUGGEST Rob's Import Repair. Very professional service. Jason Hughes was our Service Advisor along with Heath Fink and Joe Schmitt our Technicians. Great Job Guys !!! Wish I could give you 10 Stars......................Much Appreciated for the Super Service !!
Douglas Larson
Douglas Larson
17:57 05 Apr 22
Rob's Import Repair explains things very clearly and is very good at communicating timelines and price. Definitely recommend!
The Peroutkas
The Peroutkas
13:25 31 Mar 22
the techs at Rob's give me a detailed description of my vehicle's working elements - from wipers to wheels and tires! EVerything is looked at and replaced as necessary. Could not be happier
Palmer Banks
Palmer Banks
16:19 24 Mar 22
Brad was extremely helpful from getting my appointment scheduled to picking my vehicle back up!
Tristan Schultz
Tristan Schultz
23:55 06 Mar 22
This was our first time using Rob's after a recommendation from a current customer. Rob's team hit it out of the park. faster than expected appointment time. Very thorough inspection which included video of the issue. great communication and came in under estimate. They will certainly be our go-to shop for future work on a company vehicle and my personal vehicle. it is especially hard to find a good shop to work on import brands but Rob's is doing it right.
Jim Marvin
Jim Marvin
16:39 14 Feb 22
Great communication and competitive pricing. They utilize technology to share their inspections and estimates and help you decide whether a repair is necessary or not.
Tyler Kabat
Tyler Kabat
19:29 02 Feb 22
Richard Krieger
Richard Krieger
13:42 22 Jan 22
Jamila Martinez
Jamila Martinez
18:35 13 Jan 22
Chris Schleicher
Chris Schleicher
00:51 21 Dec 21
I have been going to these guys for car repairs for over three years now and I have never been disappointed with them. They will give it to you straight and tell you what needs to be fixed instead of what they think needs to be fixed to get more money out of you like the dealers do. They will always have my business!
Connor Brey
Connor Brey
16:36 14 Dec 21
Totally great experience. They are honest and very thorough.
Music Maker
Music Maker
20:46 30 Nov 21
Sally Landreman
Sally Landreman
17:14 08 Nov 21
Brad took care of me and it was great , they are very detailed on everything updated for my car, I have a BMW and needles to say were I bought it brand new did not give half of the courtesy or professional service , that Robs Import did. I felt very safe and assured that I did not need to worry about my car , I recommend anyone to please go there for the service and expertise they gave me.
Vicki Hoffman
Vicki Hoffman
12:52 01 Nov 21
Rob’s is a great place to bring any vehicle import or domestic. Their fast friendly reliable service is second to none. I love their diagnostic which gives you a break down of everything going on with the car, and they are up front about what you need to fix now and what doesn’t need to be fixed quite yet. Every repair they’ve done for us has been great. I Highly recommend them.
kj Sargent
kj Sargent
02:44 01 Nov 21
Michael Rentmeester
Michael Rentmeester
18:56 28 Oct 21
Great experience. Honest, fair priced, and great communication.
Joe Fink
Joe Fink
18:02 27 Oct 21
Brendan Wall
Brendan Wall
16:47 26 Oct 21

ROB'S IMPORT REPAIR

In business since 2008. We’ve helped over 5,000 customers and performed over 30,000 repairs.

Due to Unprecedented Growth

We have relocated into a massive purpose built facility and are always looking for great people to join our team! Watch this video and check out the careers tab.

INTRODUCTION

Robs Import Repair is a family owned and operated full service import repair facility located in Appleton WI, servicing the communities of Appleton, Combined Locks, Little Chute, Kimberly, Darboy, Freedom, and Wrightstown.

We specialize in foreign car repair, specifically European and Asian mechanical repair and maintenance. We are committed to your 100% satisfaction. We want to provide exceptional service to those willing to invest in the safety and reliability of a properly maintained vehicle. We want your vehicle to perform like new and provide you with years of trouble free service.

Our Mission

  1. Honesty and Integrity: Elevate the Reputation of the Automotive Industry.
  2. Solve Customers Problems through Expert Application.
  3. Strive for Continuous Improvement of our People and Processes.
  4. Unwavering Drive to be the BEST!
  5. Operate Above Expectations.
  6. Provide truthful, fair, and accurate diagnoses of your vehicle’s issues.
  7. Repair your vehicle with integrity and efficiency by way of our diverse team,
    who has a combined experience of over 100 years.
  8. Support you during the repair process by providing you with a loaner car, if needed.

LOOK WHAT WE OFFER:

ROBS IMPORT REPAIR WARRANTY

AT ROBS IMPORT REPAIR, WE’RE THE BEST AT WHAT WE DO, WHICH IS WHY WE OFFER A 24 MONTH/24,000 MILE WARRANTY ON MOST PARTS AND LABOR. SO YOU CAN FEEL SECURE WHEREVER YOU MAY GO.

anonymous

As always, my experience at Rob’s was outstanding. All items that need repair are thoroughly explained and in a way that makes it easy for a non-mechanic to understand. The entire staff at Rob’s is always very professional.

OUR SERVICES

The Rob's Import Repair Experience

Its WHAT we do and HOW we do it that sets us apart from any other shop around.

My brakes are making noise – how much is that to fix? This is a GREAT question! It’s one we get every day. The answer is we have no idea. It’s like calling your doctor and asking for a price to get a knee replaced. He has NO IDEA without doing a proper test or inspection. Here are a few questions we get over and over, and some things that we learned over the years doing repairs.

 

  • No 2 repairs are the same. This means even if we have done the same type of repairs 100 times before, there is no possible way we can know what the exact issue is with your car. So, if we don’t have the right info, we can’t make an informed decision of the exact needs and costs to repair your particular issue.
  • We get asked “can you give me a ballpark of what XYZ costs?” Again, not having the information and just simply throwing out a number just to get you in the door is not in your best interest. What if we say XX is $350 bucks and you feel this is too much so we never meet? Another shop says “its probably $50 to fix it”. You end up at the other shop and guess what “well after seeing the problem its $XX to fix it. The bottom line is if we are unable to inspect the vehicle and to see the ACTUAL issue, we will never be able to properly price out a repair for you.
  • “I had it at the dealer (or another shop) and they say it needs XXX. How much for you to do it?” This also falls into the “if we can’t see it, we can’t properly estimate the problem.” There are a few pitfalls for us when we talk to new customers who have these questions. First of all, just because the dealer says it needs something doesn’t mean it truly does. Maybe it does, maybe it doesn’t. We have fixed SO MANY VEHICLES THAT OTHER SHOPS HAVE “DIAGNOSED” INCORRECTLY. We never take someone else’s word for it.
  • If you are calling us for a price for a repair that another shop quoted you, ask yourself the real reason for the call. Do you feel uncomfortable with their service? Are you not trusting them for some other reason? We would love to help you with your vehicle. We want to BUILD A RELATIONSHIP with you. Giving you a low-ball price to get you in the door is never going to win you over long term. Again, we need to get our hands on your vehicle, do some testing to find out exactly what WE determine to be the issue, and move forward.

When you bring your vehicle to Robs, we are most interested in making 100% sure your vehicle is safe and reliable. We also want YOU to know everything that is happening SO YOU CAN MAKE AN INFORMED DECISION. Our safety and reliability inspections are the best in the industry. Most people are astonished at the detail and thoroughness of our inspections.

We are known for TESTING. We do not “hook your car up to a computer and then throw some parts at it” to see if its fixed. Most of the time, there are specific tests that we can run in order to pinpoint the exact issue that is causing your issues. We always perform testing 1st because this is the most cost-effective way for you and getting to the bottom of the problem. Most of the time, after our initial testing we will have answers about the actual cause of the issue. At that point, we will provide an exact cost breakdown to fix the issue. Sometimes we need to perform additional testing. You will know exactly what we tested, the results of those tests, and what our plan is for the next tests BEFORE WE PROCEED. This happens only after your authorization.

Every step of your vehicles inspection, testing, and repairs are documented electronically. In the most basic terms, we build a mini web page with all the details that we have about your vehicle. We can share this information either by text, email, or in person. This provides you a level of detail and confidence about what we see together that simply is not found anywhere else.

We have built our reputation on performing quality repairs. We want to be the best. This means we operate at the highest level, perform the highest quality repairs, and we promise to never leave out any information that would prevent you from making an informed decision about your vehicle. We will never try to cheap out on a repair and cost you more money in the long run.

This is something that most shops don’t want to talk about – timelines to repair. We will be 100% honest here…. WE MAY NOT BE THE FASTEST PLACE TO GET YOUR VEHICLE IN THE DOOR. Lots of shops will say drop it off now and we can get you right in. Then they don’t get your vehicle inspected for days. We will give you a realistic time estimate for scheduling and repairs but remember QUALITY REPAIRS TAKE TIME. Rushing to complete a job only to have it fail or to leave you stranded is the worst possible situation. You don’t need the hassle, and doing work a second time is not profitable for us either.

Nobody want to walk or to be inconvenienced when their car is in for service. That’s why we offer free loaner vehicles to use while your car is in for service (you have to verify with us 1st about availability). Our loaner cars do leave with a full tank and they MUST return with a full tank. Sorry but we can’t pay for your gas while your car is here 😊.

The bottom line is nothing in this world is perfect. We do EVERYTHING in our power to make sure that anything we fix is fixed to last. This doesn’t mean we are error free or we cant have a repeated parts failure. That’s why we back almost everything we do with a 2 year/24 month parts and labor warranty.

Its WHAT we do and HOW we do it that sets us apart from any other shop around.

Safety and Reliability Inspections

            When you bring your vehicle to Robs, we are most interested in making 100% sure your vehicle is safe and reliable. We also want YOU to know everything that is happening SO YOU CAN MAKE AN INFORMED DECISION. Our safety and reliability inspections are the best in the industry. Most people are astonished at the detail and thoroughness of our inspections.

We are known for TESTING. We do not “hook your car up to a computer and then throw some parts at it” to see if its fixed. Most of the time, there are specific tests that we can run in order to pinpoint the exact issue that is causing your issues. We always perform testing 1st because this is the most cost-effective way for you and getting to the bottom of the problem. Most of the time, after our initial testing we will have answers about the actual cause of the issue. At that point, we will provide an exact cost breakdown to fix the issue. Sometimes we need to perform additional testing. You will know exactly what we tested, the results of those tests, and what our plan is for the next tests BEFORE WE PROCEED. This happens only after your authorization.

Electronic Documentation

            Every step of your vehicles inspection, testing, and repairs are documented electronically. In the most basic terms, we build a mini web page with all the details that we have about your vehicle. We can share this information either by text, email, or in person. This provides you a level of detail and confidence about what we see together that simply is not found anywhere else.

Expert Repairs

            We have built our reputation on performing quality repairs. We want to be the best. This means we operate at the highest level, perform the highest quality repairs, and we promise to never leave out any information that would prevent you from making an informed decision about your vehicle. We will never try to cheap out on a repair and cost you more money in the long run.

Quality Takes Time

            This is something that most shops don’t want to talk about – timelines to repair. We will be 100% honest here…. WE MAY NOT BE THE FASTEST PLACE TO GET YOUR VEHICLE IN THE DOOR. Lots of shops will say drop it off now and we can get you right in. Then they don’t get your vehicle inspected for days. We will give you a realistic time estimate for scheduling and repairs but remember QUALITY REPAIRS TAKE TIME. Rushing to complete a job only to have it fail or to leave you stranded is the worst possible situation. You don’t need the hassle, and doing work a second time is not profitable for us either.

Loaner cars

            Nobody want to walk or to be inconvenienced when their car is in for service. That’s why we offer free loaner vehicles to use while your car is in for service (you have to verify with us 1st about availability). Our loaner cars do leave with a full tank and they MUST return with a full tank. Sorry but we can’t pay for your gas while your car is here 😊.

Warranty

            The bottom line is nothing in this world is perfect. We do EVERYTHING in our power to make sure that anything we fix is fixed to last. This doesn’t mean we are error free or we cant have a repeated parts failure. That’s why we back almost everything we do with a 2 year/24 month parts and labor warranty.

The Best Customer Experience

OUR REVIEWS

This shop is a class act! We did not end up getting work done on our vehicle here, but not because they were incompetent. In a complicated and confusing situation these guys, specifically Jason, were incredibly patient and cooperative. Rather than losing composure Jason remained calm and highly professional as well as helpful and friendly. This shop is clearly committed to honesty and transparency. I would fully trust and recommend Rob's Import Repair. I briefly spoke with Rob himself and although our conversation was short, he was personable, helpful and professional. These guys are awesome!
Breann Micke
Breann Micke
00:42 09 Dec 22
Exceptional service and attention to detail. Worth the $$$$
Ben Peters
Ben Peters
01:38 07 Dec 22
Mark Beggs
Mark Beggs
14:46 30 Nov 22
Dawn Bella
Dawn Bella
21:16 21 Nov 22
George Weir
George Weir
17:58 28 Oct 22
By far the best service anywhere! Everyone at Rob's is always professional, informative, trustworthy and knowledgeable. Highly recommend.
kim lamberies
kim lamberies
22:34 27 Oct 22
Phenomenal company. They are my go-to in the Fox Valley because of their professionalism, transparency, customer service, and in-depth knowledge of the cars they service
Corey Ligon
Corey Ligon
18:56 19 Oct 22
I have had a check engine light on in my Armada for 2 years. I have returned to my local mechanic a number of times only to have him turn it off and charge me for the diagnostic. This same mechanic referred me to Rob's Imports when I experienced a problem with my heater. Jason walked me through their process of reviewing and diagnosing any and all issues on my vehicle. In the end, both my heater and the issue with the engine were properly diagnosed and remedied. Jason communicated with me every step of the way and I now have a new mechanic at Rob's Imports. I would highly recommend Rob's Imports for anyone seeking a professional and friendly auto service facility.Thanks for the excellent service!
Mark Pribbenow
Mark Pribbenow
19:20 17 Oct 22
Everyone at Rob's Import Repair is so friendly and helpful. And they help guide you through what you really need done on your vehicle and what can wait or really does not need to be addressed yet. I trust them not only to help me navigate that but also to take great care of my car and keep it running well. I am so grateful to have such a trustworthy place to rely on.
Michelle Little
Michelle Little
21:57 13 Oct 22
If you want a mechanic that is trustworthy, no nonsense, straight forward and greet you with a smile every time, then Rob's Import Repair is the place for you! The guys were not only truthful but gave me the comfort of knowing my car is in good hands! Also the new building is legit! This is my new go to for all my Subaru needs! Great job guys!
T. Gans
T. Gans
22:03 12 Oct 22
As always, Rob's performed excellent service at a reasonable price. Very Satisfied!
Robert Haasch
Robert Haasch
12:41 14 Sep 22
We have never had a bad experience with Rob's. They are very thorough and explain every diagnostic report or repair. The staff there are beyond helpful and go the extra mile for their customers. I highly recommend them for all of your European car repair or maintenance needs.
Chris Chapman
Chris Chapman
18:04 13 Sep 22
I’ve been going here for a while and I’ve always been satisfied with the services they provide. I always take the opinions that they recommend for maintenance and my car has always been running fine. For having over 140k miles I would say that speaks volumes for the services they provide.
Gabe Trevino
Gabe Trevino
19:52 07 Sep 22
The master cylinder and booster unit went out on our 2013 Toytota Prius V. In addition, we needed new tires before winter. I was pleased with the service and professionalism from Rob's Import Repair. Since the brakes were failing, they were able to work us in. Otherwise, we would have had to wait almost two weeks before they or other repair shops could look at our car. Following the inspection of our car, they only recommended replacing what was needed.
Melvin Tolliver
Melvin Tolliver
19:53 31 Aug 22
Safety check, oil change and 120K mile maintenance before trip (towing pontoon boat 3 hours each way). Helpful, clear explanations, pictures.
Brenda Gabrielson
Brenda Gabrielson
20:42 30 Aug 22
I trust RIR and that is what brings me back each time. Professional and friendly service always. I
Craig Marsh
Craig Marsh
07:09 25 Aug 22
Efficient, polite, and very nice people to work with
Renee Roble
Renee Roble
02:05 23 Aug 22
Kathy Vanden bloomen
Kathy Vanden bloomen
00:52 10 Aug 22
I would like to thank the TEAM for the excellent job they did woking on my "Baby" (BMW 535IX) today! They definitely go above and beyond! They are very informative and helpful. It may take a bit longer than some of the places (the 1st time), but they will teach/show you about your car. Even if you know cars. The price is Very fair for the service.
Steven Mumme
Steven Mumme
17:46 03 Aug 22
Rob's Import Repair did a super great job for fixing my two of my cars. Nissan Pathfinder 98 and Honda Odyssey 2011. I would recommend Rob to friends for service.
Calli Dougherty
Calli Dougherty
17:28 28 Jul 22
Rob's again exceeded my expectations. Service was done on time at a great price!
Darren Woods
Darren Woods
17:18 20 Jul 22
As always, great service with a very friendly bunch of knowledgeable mechanics and staff. Will definitely be a returning customer.
Brian Olson
Brian Olson
15:34 11 Jul 22
J S
J S
15:56 21 Jun 22
I needed to have our Audi Q3 serviced and wanted to try another local shop for this Audi. I found Rob's online, made a call and "interviewed" them before making my decision. That initial phone call and these reviews said it all. Very great experience, very thorough detail and reasonable and fair pricing. Looking forward to using this shop for our Audi going forward.
Benjamin Ziemba
Benjamin Ziemba
16:39 14 Jun 22
So I’ve got a Land Rover and was looking for someone that does maintenance on that type of vehicle…. I looked up import maintenance snd came across Rob’s imports. They were the friendliest, most transparent guys to work with! Customer service level is 10 stars out of 5. They show you every single thing they check over, so there is no one way you’re getting charged for anything hidden. That also gave me a great reference for a guy that does auto body repair! I can’t say enough nice things about them! The pricing is also the most reasonable I’ve ever come across for getting my car serviced!
Jessica H
Jessica H
20:34 09 Jun 22
Always great service at Rob's.
Lee Hammerstein
Lee Hammerstein
20:28 25 May 22
Robs import repair did a prepurchase inspection on an eurovan camper I was interested in purchasing. They did a thorough evaluation and Jason did an excellent job at explaining the issues that the van had. In the end, they saved me from purchasing a van that was in poor condition. Shout out to them!
JeanMari Thompson
JeanMari Thompson
15:32 23 May 22
As usual, they did a terrific job.
John Bizeau
John Bizeau
19:55 12 May 22
The service is great, but the communication before, during and after is what really drives a superior experience.
terry prewitt
terry prewitt
16:29 04 May 22
I've been to Rob's twice recently for brake repair and ball joint repair with alignment and I'm beyond impressed! They've been quick, professional, informative, and had a loaner when I needed one.Rob's provided a full report of my car's condition after my first visit. In that report, they told me about some play in a ball joint that would eventually need some attention. When I started to hear a squeak in the front end, thanks to Rob's, I immediately knew what was wrong. I called and they told me they'd check it over thoroughly to make sure that this was the problem, and not charge me for the diagnostic if, in fact it was. They also ordered the part they thought they needed ahead of time! What! I was in service heaven. Brought the car in, they verified it was the ball joint, and had it ready for me hours later.The guys there are always really helpful. Just an all-around great experience if there is such a thing when you need to put some $$ into your ride.If you have an import and you're looking for a fair deal from an expert team, check out Rob's. I'll definitely be back.
Greg Busha
Greg Busha
22:18 27 Apr 22
We took our Ford F-150 Platinum to Bergstrom Ford in Neenah, WI for an electrical problem draining the battery overnight. They had the truck for a few days. Technician met with our driver and said we needed a completely new Dash Cluster, because he thought, after his review, this would solve the problem. The estimate was over $2000. Plus, he could NOT guarantee the problem was solved.I've taken my Mercedes cars to Rob's Import repair and called to ask if they could look at this Ford F-150. Set up and appointment. We paid $374 for a complete bumper to bumper diagnosis of the vehicle. They have an amazing report when completed. Showed everything on the vehicle. Very Impressive and well worth the small investment. The electrical drain turned out to be the Gear Selector Lever switch, which had an open short, therefore causing the battery to go dead overnight.Had the part replaced, tested and have NOT had a problem with the battery since. Rob's did the repair for half of what Bergstrom wanted for the repair. They also performed the oil change and other needed general maintenance.We HIGHLY SUGGEST Rob's Import Repair. Very professional service. Jason Hughes was our Service Advisor along with Heath Fink and Joe Schmitt our Technicians. Great Job Guys !!! Wish I could give you 10 Stars......................Much Appreciated for the Super Service !!
Douglas Larson
Douglas Larson
17:57 05 Apr 22
Rob's Import Repair explains things very clearly and is very good at communicating timelines and price. Definitely recommend!
The Peroutkas
The Peroutkas
13:25 31 Mar 22
the techs at Rob's give me a detailed description of my vehicle's working elements - from wipers to wheels and tires! EVerything is looked at and replaced as necessary. Could not be happier
Palmer Banks
Palmer Banks
16:19 24 Mar 22
Brad was extremely helpful from getting my appointment scheduled to picking my vehicle back up!
Tristan Schultz
Tristan Schultz
23:55 06 Mar 22
This was our first time using Rob's after a recommendation from a current customer. Rob's team hit it out of the park. faster than expected appointment time. Very thorough inspection which included video of the issue. great communication and came in under estimate. They will certainly be our go-to shop for future work on a company vehicle and my personal vehicle. it is especially hard to find a good shop to work on import brands but Rob's is doing it right.
Jim Marvin
Jim Marvin
16:39 14 Feb 22
Great communication and competitive pricing. They utilize technology to share their inspections and estimates and help you decide whether a repair is necessary or not.
Tyler Kabat
Tyler Kabat
19:29 02 Feb 22
Richard Krieger
Richard Krieger
13:42 22 Jan 22
Jamila Martinez
Jamila Martinez
18:35 13 Jan 22
Chris Schleicher
Chris Schleicher
00:51 21 Dec 21
I have been going to these guys for car repairs for over three years now and I have never been disappointed with them. They will give it to you straight and tell you what needs to be fixed instead of what they think needs to be fixed to get more money out of you like the dealers do. They will always have my business!
Connor Brey
Connor Brey
16:36 14 Dec 21
Totally great experience. They are honest and very thorough.
Music Maker
Music Maker
20:46 30 Nov 21
Sally Landreman
Sally Landreman
17:14 08 Nov 21
Brad took care of me and it was great , they are very detailed on everything updated for my car, I have a BMW and needles to say were I bought it brand new did not give half of the courtesy or professional service , that Robs Import did. I felt very safe and assured that I did not need to worry about my car , I recommend anyone to please go there for the service and expertise they gave me.
Vicki Hoffman
Vicki Hoffman
12:52 01 Nov 21
Rob’s is a great place to bring any vehicle import or domestic. Their fast friendly reliable service is second to none. I love their diagnostic which gives you a break down of everything going on with the car, and they are up front about what you need to fix now and what doesn’t need to be fixed quite yet. Every repair they’ve done for us has been great. I Highly recommend them.
kj Sargent
kj Sargent
02:44 01 Nov 21
Michael Rentmeester
Michael Rentmeester
18:56 28 Oct 21
Great experience. Honest, fair priced, and great communication.
Joe Fink
Joe Fink
18:02 27 Oct 21
Brendan Wall
Brendan Wall
16:47 26 Oct 21