OUR REVIEWS

Jason is very detail oriented and passionate about what he does! I couldn’t be happier that I was referred to this incredible and one of a kind mechanic shop. I feel so informed and educated as a customer. It feels good to know where my money is going and why. Thank you everyone at Robs Imports for the hard work and dedication! I will be happy to continue bringing my vehicles here for regular maintenance as well as many other services.
Katelyn Schimmer
Katelyn Schimmer
19:11 21 Sep 23
All personable, engaging, and knowledgeable. Positive experience with Jesse. Highly recommended.
Mike Winius
Mike Winius
16:10 20 Sep 23
outstanding service backed by a knowledgeable staff. highly recommend
Gavin Roycraft
Gavin Roycraft
15:27 13 Sep 23
They did a great job and a great inspection. Now to get it fixed.
Kenneth Wagner
Kenneth Wagner
22:44 06 Sep 23
As always, Rob's performed excellent service at a reasonable price. Very Satisfied!
Robert Haasch
Robert Haasch
20:06 28 Aug 23
Ellisha Weber
Ellisha Weber
19:42 23 Aug 23
My first problem with my car in 7 years and Rob’s was definitely the place to go! Impeccable service and above and beyond care! The issue was very small but their inspections have put my mind at ease for my vehicles safety and more importantly performance. Pete and Joe took great care of me.
Hayden Boson
Hayden Boson
02:49 17 Aug 23
Haven't finished the work yet but was told by the local Harley Davidson dealership that Kimberly Services is the best for what I'm having done.
John MRDJENOVICH
John MRDJENOVICH
22:32 07 Aug 23
Daniel Wessel
Daniel Wessel
16:56 07 Aug 23
Very thorough
Marc Wildeman
Marc Wildeman
16:00 02 Aug 23
Rob's did a fine job of listening to what I wanted done. Appreciate how they document what they find with pictures and narrative. Having access to a free loaner is definitely a bonus.
Tom Watson
Tom Watson
10:46 02 Aug 23
William Bourassa
William Bourassa
09:27 01 Aug 23
Steve Gumpert
Steve Gumpert
18:37 26 Jul 23
'I was kept informed while they had the vehicle Cost was understanding. shop is extremely clean and professional
Giovanna Feller
Giovanna Feller
01:28 26 Jul 23
Great customer service! They explain exactly what needs to be done with your vehicle now and later on. Highly recommend!
Bill Kennedy
Bill Kennedy
23:27 25 Jul 23
They are incredible! Couldn’t ask for more. The level of professionalism, courtesy, genuine caring, and commitment to getting things right is unsurpassed as far as I can tell! I started driving the 100 plus miles to Rob's after they fixed the convertible top on my beloved 2006 VW beetle. More importantly, they saved me a fortune by CORRECTLY identifying the problem where my local VW dealer failed miserably. Now, despite the long drive, I go to Rob's because I know they will look out for me and I trust them. A special shout out to Jason who listens patiently and never hesitates to help from a distance whenever possible. These people are the best!!!
Jan Loiselle
Jan Loiselle
19:34 26 Jun 23
Mark Standaert
Mark Standaert
16:18 26 Jun 23
Love the guys, straight forward talk, email you photos with checklist of what they did and found. Then they call and go over checklist of what they did and other issues they may find line by line so U know exactly what they found, the cost and timeframe of when repairs should be completed. Beautiful shop, state-of-art equipment and technicians top-notch. New shop with more work bays cut wait time from three weeks to opening in two days. Will continue to take my sons Audi A4 and my Benz there for services needed.
Todd
Todd
04:24 26 Jun 23
The folks at Rob's Import Repair can't be beat. They take excellent care of the car and manage to educate me at the same time. Highly recommended
Jennifer Naus
Jennifer Naus
19:59 22 Jun 23
Brent Rohrs
Brent Rohrs
16:26 30 May 23
I’ve used robs for almost everything you can think of that could be wrong with a vehicle. They are incredibly thorough and very communicative and transparent. The staff is always helpful and treat me as an old friend, remembering my name, situation, repair, and compliant with any special requests I have. The price doesn’t matter, I won’t go anywhere else.
Shane Heid
Shane Heid
12:10 28 May 23
Awesome work... very through... walked through everything detail.
Mark LaFortune
Mark LaFortune
19:22 11 May 23
John Cozzuol
John Cozzuol
19:26 01 May 23
The short story of my experience was that I called with a coolant leak, and they got me in within 2 days. I received a loaner vehicle because the work was going to be a longer period of time. I asked them do some additional maintenance while they had my water pump out, like changing the timing belt. I had to drive out to Detroit the next day, and they had my car ready at the perfect time that I had to leave town.Seeing photos of the repair and possible future issues was very helpful with future preventative maintenance. Communication was fantastic, and the price was a couple hundred less than what I thought it was going to be.Quickest turnaround I've ever had with a mechanic with the amount of work that was involved (1 day). Great for import repairs on my VW, and a previously owned Audi.If you have an import, take it here for maintenance and fixes. They are professional, and knowledgeable. They aren't the cheapest, but you don't want the cheapest mechanic in town.
Steven Monteith
Steven Monteith
16:59 26 Apr 23
David Wright
David Wright
02:03 20 Apr 23
I won’t talk about the repair work we had done as I’ve only had the car back for an hour (though the drive home was without complications!), but I do want to talk about customer service. As a woman getting car repair work done can be intimidating to say the least. My husband took our vehicle in initially as after a past experience elsewhere, I was unwilling. I however had to pick our vehicle up. I was met with the nicest, kindest people (Pete and Jason). Who took the time to review the repair with me, talked to me like I was an intelligent individual, and took time to listen to my question and took me seriously. It was refreshing to walk away with no anxiety or feeling poorly about myself. I don’t know anything about cars or repair but I can say that as a woman I would feel comfortable asking questions here.
Courtney Covill
Courtney Covill
20:46 19 Apr 23
Great job! Excellent presentation of overall vehicle health as well as what the issue was. Fully transparent, excellent quick service.
Michael Ryszkiewicz
Michael Ryszkiewicz
20:05 18 Apr 23
Tom Bohn
Tom Bohn
13:33 11 Apr 23
Rob's again exceeded my expectations. Service was done on time at a great price!
Darren Woods
Darren Woods
15:28 10 Apr 23
I found that the digital inspection/estimate helped me decide what jobs needed to be done now and what I could potentially wait on until later. Jason answered all my questions. I got my car back without any mud or greasy paw marks anywhere. The office is clean; the shop looks clean. Overall a good experience.
Dr. TJ Rinaldi
Dr. TJ Rinaldi
19:56 05 Apr 23
Good comprehensive service, friendly staff.
Roundy47
Roundy47
19:52 03 Apr 23
Great locally owned business for any auto repairs. Additionally, as their name implies, they are a fantastic resource for any imports specifically. The team really takes it upon them selves to both educate as well as resolve issues for all customers.I primarily interact with the service advisor Jason Hughes during my visits, He has taken care of my every need and made sure that I fully understand each step of the process. He is a former Volvo Master Tech himself so that just shows how deep the knowledge base goes with this company, everyone here is highly experienced and always ready to help!I will continue to bring my vehicles here for years to come I expect! Thank you to the whole team at Robs Import Repair!
Nate Pedtke
Nate Pedtke
12:36 24 Mar 23
Kathy Vanden bloomen
Kathy Vanden bloomen
15:50 22 Mar 23
Great work, excellent communication will repair information and updates including vehicle pictures and description!
Jay Abitz
Jay Abitz
16:13 21 Mar 23
Robs was recommended to me by a coworker and holy cow! They are so wonderful! They went over the most detailed inspection I've ever seen and had pictures to show what progress was on whatever part. No run-arounds. They were completely transparent and explained in great detail what was going on. This is the kind of place you can trust. 100%. I will be recommending all of my friends to use these guys. Outstanding job!
MacAulay Cohrone
MacAulay Cohrone
15:20 13 Mar 23
Perfection as usual! As a mechanic, I appreciate the incredible detail they provide with their inspections. While I perform many of my repairs, when it comes to an aging Swedish wagon, there are some things better left to Robs! They focus on safety, reliability and overall health. No, my car is not worth nearly what I have into her. But, it’s a labor of love, if you know, you know! I’ll be coming here for years to come, Heidi wouldn’t have it any other way.
John Metzger
John Metzger
18:46 02 Feb 23
I trust RIR and that is what brings me back each time. Professional and friendly service always. I
Craig Marsh
Craig Marsh
13:26 25 Jan 23
I was given a detailed diagnosis, along with pictures of each damaged part, and of replacement parts. Technicians did a great job on the repair (timing chain replacement). Highly recommend
Frank Van Ess
Frank Van Ess
21:27 20 Jan 23
Top notch shop with friendly and knowledgeable staff. I especially want to thank them for adapting their business practices in light of the pandemic to make the entire process contact free. I will continue to take my vehicles to Rob's as long as I own them.
Chris Behrens
Chris Behrens
23:34 04 Jan 23
Tim Schulte
Tim Schulte
22:58 02 Jan 23
Tremendous customer service! Highly recommended! They laid out a plan to perform some general maintenance on my vehicle, they stuck to the agreed upon budget, and then they provided a detailed list of prioritized action-items. A+ experience.
Justin
Justin
15:09 26 Dec 22
Phenomenal company. They are my go-to in the Fox Valley because of their professionalism, transparency, customer service, and in-depth knowledge of the cars they service
Corey Ligon
Corey Ligon
17:27 22 Dec 22
Service, food, drinks all spot on
Glen Wendt
Glen Wendt
09:16 20 Dec 22
Chris Kang
Chris Kang
21:21 13 Dec 22
This shop is a class act! We did not end up getting work done on our vehicle here, but not because they were incompetent. In a complicated and confusing situation these guys, specifically Jason, were incredibly patient and cooperative. Rather than losing composure Jason remained calm and highly professional as well as helpful and friendly. This shop is clearly committed to honesty and transparency. I would fully trust and recommend Rob's Import Repair. I briefly spoke with Rob himself and although our conversation was short, he was personable, helpful and professional. These guys are awesome!
Breann Micke
Breann Micke
00:42 09 Dec 22
Exceptional service and attention to detail. Worth the $$$$
Ben Peters
Ben Peters
01:38 07 Dec 22
Mark Beggs
Mark Beggs
14:46 30 Nov 22
Dawn Bella
Dawn Bella
21:16 21 Nov 22
George Weir
George Weir
17:58 28 Oct 22
By far the best service anywhere! Everyone at Rob's is always professional, informative, trustworthy and knowledgeable. Highly recommend.
kim lamberies
kim lamberies
22:34 27 Oct 22

ROB'S IMPORT REPAIR

In business since 2008. We’ve helped over 5,000 customers and performed over 30,000 repairs.

Due to Unprecedented Growth

We have relocated into a massive purpose built facility and are always looking for great people to join our team! Watch this video and check out the careers tab.

INTRODUCTION

Robs Import Repair is a family owned and operated full service import repair facility located in Appleton WI, servicing the communities of Appleton, Combined Locks, Little Chute, Kimberly, Darboy, Freedom, and Wrightstown.

We specialize in foreign car repair, specifically European and Asian mechanical repair and maintenance. We are committed to your 100% satisfaction. We want to provide exceptional service to those willing to invest in the safety and reliability of a properly maintained vehicle. We want your vehicle to perform like new and provide you with years of trouble free service.

Our Mission

  1. Honesty and Integrity: Elevate the Reputation of the Automotive Industry.
  2. Solve Customers Problems through Expert Application.
  3. Strive for Continuous Improvement of our People and Processes.
  4. Unwavering Drive to be the BEST!
  5. Operate Above Expectations.
  6. Provide truthful, fair, and accurate diagnoses of your vehicle’s issues.
  7. Repair your vehicle with integrity and efficiency by way of our diverse team,
    who has a combined experience of over 100 years.
  8. Support you during the repair process by providing you with a loaner car, if needed.

LOOK WHAT WE OFFER:

ROBS IMPORT REPAIR WARRANTY

AT ROBS IMPORT REPAIR, WE’RE THE BEST AT WHAT WE DO, WHICH IS WHY WE OFFER A 24 MONTH/24,000 MILE WARRANTY ON MOST PARTS AND LABOR. SO YOU CAN FEEL SECURE WHEREVER YOU MAY GO.

anonymous

As always, my experience at Rob’s was outstanding. All items that need repair are thoroughly explained and in a way that makes it easy for a non-mechanic to understand. The entire staff at Rob’s is always very professional.

OUR SERVICES

The Rob's Import Repair Experience

Its WHAT we do and HOW we do it that sets us apart from any other shop around.

My brakes are making noise – how much is that to fix? This is a GREAT question! It’s one we get every day. The answer is we have no idea. It’s like calling your doctor and asking for a price to get a knee replaced. He has NO IDEA without doing a proper test or inspection. Here are a few questions we get over and over, and some things that we learned over the years doing repairs.

 

  • No 2 repairs are the same. This means even if we have done the same type of repairs 100 times before, there is no possible way we can know what the exact issue is with your car. So, if we don’t have the right info, we can’t make an informed decision of the exact needs and costs to repair your particular issue.
  • We get asked “can you give me a ballpark of what XYZ costs?” Again, not having the information and just simply throwing out a number just to get you in the door is not in your best interest. What if we say XX is $350 bucks and you feel this is too much so we never meet? Another shop says “its probably $50 to fix it”. You end up at the other shop and guess what “well after seeing the problem its $XX to fix it. The bottom line is if we are unable to inspect the vehicle and to see the ACTUAL issue, we will never be able to properly price out a repair for you.
  • “I had it at the dealer (or another shop) and they say it needs XXX. How much for you to do it?” This also falls into the “if we can’t see it, we can’t properly estimate the problem.” There are a few pitfalls for us when we talk to new customers who have these questions. First of all, just because the dealer says it needs something doesn’t mean it truly does. Maybe it does, maybe it doesn’t. We have fixed SO MANY VEHICLES THAT OTHER SHOPS HAVE “DIAGNOSED” INCORRECTLY. We never take someone else’s word for it.
  • If you are calling us for a price for a repair that another shop quoted you, ask yourself the real reason for the call. Do you feel uncomfortable with their service? Are you not trusting them for some other reason? We would love to help you with your vehicle. We want to BUILD A RELATIONSHIP with you. Giving you a low-ball price to get you in the door is never going to win you over long term. Again, we need to get our hands on your vehicle, do some testing to find out exactly what WE determine to be the issue, and move forward.

When you bring your vehicle to Robs, we are most interested in making 100% sure your vehicle is safe and reliable. We also want YOU to know everything that is happening SO YOU CAN MAKE AN INFORMED DECISION. Our safety and reliability inspections are the best in the industry. Most people are astonished at the detail and thoroughness of our inspections.

We are known for TESTING. We do not “hook your car up to a computer and then throw some parts at it” to see if its fixed. Most of the time, there are specific tests that we can run in order to pinpoint the exact issue that is causing your issues. We always perform testing 1st because this is the most cost-effective way for you and getting to the bottom of the problem. Most of the time, after our initial testing we will have answers about the actual cause of the issue. At that point, we will provide an exact cost breakdown to fix the issue. Sometimes we need to perform additional testing. You will know exactly what we tested, the results of those tests, and what our plan is for the next tests BEFORE WE PROCEED. This happens only after your authorization.

Every step of your vehicles inspection, testing, and repairs are documented electronically. In the most basic terms, we build a mini web page with all the details that we have about your vehicle. We can share this information either by text, email, or in person. This provides you a level of detail and confidence about what we see together that simply is not found anywhere else.

We have built our reputation on performing quality repairs. We want to be the best. This means we operate at the highest level, perform the highest quality repairs, and we promise to never leave out any information that would prevent you from making an informed decision about your vehicle. We will never try to cheap out on a repair and cost you more money in the long run.

This is something that most shops don’t want to talk about – timelines to repair. We will be 100% honest here…. WE MAY NOT BE THE FASTEST PLACE TO GET YOUR VEHICLE IN THE DOOR. Lots of shops will say drop it off now and we can get you right in. Then they don’t get your vehicle inspected for days. We will give you a realistic time estimate for scheduling and repairs but remember QUALITY REPAIRS TAKE TIME. Rushing to complete a job only to have it fail or to leave you stranded is the worst possible situation. You don’t need the hassle, and doing work a second time is not profitable for us either.

Nobody want to walk or to be inconvenienced when their car is in for service. That’s why we offer free loaner vehicles to use while your car is in for service (you have to verify with us 1st about availability). Our loaner cars do leave with a full tank and they MUST return with a full tank. Sorry but we can’t pay for your gas while your car is here 😊.

The bottom line is nothing in this world is perfect. We do EVERYTHING in our power to make sure that anything we fix is fixed to last. This doesn’t mean we are error free or we cant have a repeated parts failure. That’s why we back almost everything we do with a 2 year/24 month parts and labor warranty.

Its WHAT we do and HOW we do it that sets us apart from any other shop around.

Safety and Reliability Inspections

            When you bring your vehicle to Robs, we are most interested in making 100% sure your vehicle is safe and reliable. We also want YOU to know everything that is happening SO YOU CAN MAKE AN INFORMED DECISION. Our safety and reliability inspections are the best in the industry. Most people are astonished at the detail and thoroughness of our inspections.

We are known for TESTING. We do not “hook your car up to a computer and then throw some parts at it” to see if its fixed. Most of the time, there are specific tests that we can run in order to pinpoint the exact issue that is causing your issues. We always perform testing 1st because this is the most cost-effective way for you and getting to the bottom of the problem. Most of the time, after our initial testing we will have answers about the actual cause of the issue. At that point, we will provide an exact cost breakdown to fix the issue. Sometimes we need to perform additional testing. You will know exactly what we tested, the results of those tests, and what our plan is for the next tests BEFORE WE PROCEED. This happens only after your authorization.

Electronic Documentation

            Every step of your vehicles inspection, testing, and repairs are documented electronically. In the most basic terms, we build a mini web page with all the details that we have about your vehicle. We can share this information either by text, email, or in person. This provides you a level of detail and confidence about what we see together that simply is not found anywhere else.

Expert Repairs

            We have built our reputation on performing quality repairs. We want to be the best. This means we operate at the highest level, perform the highest quality repairs, and we promise to never leave out any information that would prevent you from making an informed decision about your vehicle. We will never try to cheap out on a repair and cost you more money in the long run.

Quality Takes Time

            This is something that most shops don’t want to talk about – timelines to repair. We will be 100% honest here…. WE MAY NOT BE THE FASTEST PLACE TO GET YOUR VEHICLE IN THE DOOR. Lots of shops will say drop it off now and we can get you right in. Then they don’t get your vehicle inspected for days. We will give you a realistic time estimate for scheduling and repairs but remember QUALITY REPAIRS TAKE TIME. Rushing to complete a job only to have it fail or to leave you stranded is the worst possible situation. You don’t need the hassle, and doing work a second time is not profitable for us either.

Loaner cars

            Nobody want to walk or to be inconvenienced when their car is in for service. That’s why we offer free loaner vehicles to use while your car is in for service (you have to verify with us 1st about availability). Our loaner cars do leave with a full tank and they MUST return with a full tank. Sorry but we can’t pay for your gas while your car is here 😊.

Warranty

            The bottom line is nothing in this world is perfect. We do EVERYTHING in our power to make sure that anything we fix is fixed to last. This doesn’t mean we are error free or we cant have a repeated parts failure. That’s why we back almost everything we do with a 2 year/24 month parts and labor warranty.

The Best Customer Experience

OUR REVIEWS

Jason is very detail oriented and passionate about what he does! I couldn’t be happier that I was referred to this incredible and one of a kind mechanic shop. I feel so informed and educated as a customer. It feels good to know where my money is going and why. Thank you everyone at Robs Imports for the hard work and dedication! I will be happy to continue bringing my vehicles here for regular maintenance as well as many other services.
Katelyn Schimmer
Katelyn Schimmer
19:11 21 Sep 23
All personable, engaging, and knowledgeable. Positive experience with Jesse. Highly recommended.
Mike Winius
Mike Winius
16:10 20 Sep 23
outstanding service backed by a knowledgeable staff. highly recommend
Gavin Roycraft
Gavin Roycraft
15:27 13 Sep 23
They did a great job and a great inspection. Now to get it fixed.
Kenneth Wagner
Kenneth Wagner
22:44 06 Sep 23
As always, Rob's performed excellent service at a reasonable price. Very Satisfied!
Robert Haasch
Robert Haasch
20:06 28 Aug 23
Ellisha Weber
Ellisha Weber
19:42 23 Aug 23
My first problem with my car in 7 years and Rob’s was definitely the place to go! Impeccable service and above and beyond care! The issue was very small but their inspections have put my mind at ease for my vehicles safety and more importantly performance. Pete and Joe took great care of me.
Hayden Boson
Hayden Boson
02:49 17 Aug 23
Haven't finished the work yet but was told by the local Harley Davidson dealership that Kimberly Services is the best for what I'm having done.
John MRDJENOVICH
John MRDJENOVICH
22:32 07 Aug 23
Daniel Wessel
Daniel Wessel
16:56 07 Aug 23
Very thorough
Marc Wildeman
Marc Wildeman
16:00 02 Aug 23
Rob's did a fine job of listening to what I wanted done. Appreciate how they document what they find with pictures and narrative. Having access to a free loaner is definitely a bonus.
Tom Watson
Tom Watson
10:46 02 Aug 23
William Bourassa
William Bourassa
09:27 01 Aug 23
Steve Gumpert
Steve Gumpert
18:37 26 Jul 23
'I was kept informed while they had the vehicle Cost was understanding. shop is extremely clean and professional
Giovanna Feller
Giovanna Feller
01:28 26 Jul 23
Great customer service! They explain exactly what needs to be done with your vehicle now and later on. Highly recommend!
Bill Kennedy
Bill Kennedy
23:27 25 Jul 23
They are incredible! Couldn’t ask for more. The level of professionalism, courtesy, genuine caring, and commitment to getting things right is unsurpassed as far as I can tell! I started driving the 100 plus miles to Rob's after they fixed the convertible top on my beloved 2006 VW beetle. More importantly, they saved me a fortune by CORRECTLY identifying the problem where my local VW dealer failed miserably. Now, despite the long drive, I go to Rob's because I know they will look out for me and I trust them. A special shout out to Jason who listens patiently and never hesitates to help from a distance whenever possible. These people are the best!!!
Jan Loiselle
Jan Loiselle
19:34 26 Jun 23
Mark Standaert
Mark Standaert
16:18 26 Jun 23
Love the guys, straight forward talk, email you photos with checklist of what they did and found. Then they call and go over checklist of what they did and other issues they may find line by line so U know exactly what they found, the cost and timeframe of when repairs should be completed. Beautiful shop, state-of-art equipment and technicians top-notch. New shop with more work bays cut wait time from three weeks to opening in two days. Will continue to take my sons Audi A4 and my Benz there for services needed.
Todd
Todd
04:24 26 Jun 23
The folks at Rob's Import Repair can't be beat. They take excellent care of the car and manage to educate me at the same time. Highly recommended
Jennifer Naus
Jennifer Naus
19:59 22 Jun 23
Brent Rohrs
Brent Rohrs
16:26 30 May 23
I’ve used robs for almost everything you can think of that could be wrong with a vehicle. They are incredibly thorough and very communicative and transparent. The staff is always helpful and treat me as an old friend, remembering my name, situation, repair, and compliant with any special requests I have. The price doesn’t matter, I won’t go anywhere else.
Shane Heid
Shane Heid
12:10 28 May 23
Awesome work... very through... walked through everything detail.
Mark LaFortune
Mark LaFortune
19:22 11 May 23
John Cozzuol
John Cozzuol
19:26 01 May 23
The short story of my experience was that I called with a coolant leak, and they got me in within 2 days. I received a loaner vehicle because the work was going to be a longer period of time. I asked them do some additional maintenance while they had my water pump out, like changing the timing belt. I had to drive out to Detroit the next day, and they had my car ready at the perfect time that I had to leave town.Seeing photos of the repair and possible future issues was very helpful with future preventative maintenance. Communication was fantastic, and the price was a couple hundred less than what I thought it was going to be.Quickest turnaround I've ever had with a mechanic with the amount of work that was involved (1 day). Great for import repairs on my VW, and a previously owned Audi.If you have an import, take it here for maintenance and fixes. They are professional, and knowledgeable. They aren't the cheapest, but you don't want the cheapest mechanic in town.
Steven Monteith
Steven Monteith
16:59 26 Apr 23
David Wright
David Wright
02:03 20 Apr 23
I won’t talk about the repair work we had done as I’ve only had the car back for an hour (though the drive home was without complications!), but I do want to talk about customer service. As a woman getting car repair work done can be intimidating to say the least. My husband took our vehicle in initially as after a past experience elsewhere, I was unwilling. I however had to pick our vehicle up. I was met with the nicest, kindest people (Pete and Jason). Who took the time to review the repair with me, talked to me like I was an intelligent individual, and took time to listen to my question and took me seriously. It was refreshing to walk away with no anxiety or feeling poorly about myself. I don’t know anything about cars or repair but I can say that as a woman I would feel comfortable asking questions here.
Courtney Covill
Courtney Covill
20:46 19 Apr 23
Great job! Excellent presentation of overall vehicle health as well as what the issue was. Fully transparent, excellent quick service.
Michael Ryszkiewicz
Michael Ryszkiewicz
20:05 18 Apr 23
Tom Bohn
Tom Bohn
13:33 11 Apr 23
Rob's again exceeded my expectations. Service was done on time at a great price!
Darren Woods
Darren Woods
15:28 10 Apr 23
I found that the digital inspection/estimate helped me decide what jobs needed to be done now and what I could potentially wait on until later. Jason answered all my questions. I got my car back without any mud or greasy paw marks anywhere. The office is clean; the shop looks clean. Overall a good experience.
Dr. TJ Rinaldi
Dr. TJ Rinaldi
19:56 05 Apr 23
Good comprehensive service, friendly staff.
Roundy47
Roundy47
19:52 03 Apr 23
Great locally owned business for any auto repairs. Additionally, as their name implies, they are a fantastic resource for any imports specifically. The team really takes it upon them selves to both educate as well as resolve issues for all customers.I primarily interact with the service advisor Jason Hughes during my visits, He has taken care of my every need and made sure that I fully understand each step of the process. He is a former Volvo Master Tech himself so that just shows how deep the knowledge base goes with this company, everyone here is highly experienced and always ready to help!I will continue to bring my vehicles here for years to come I expect! Thank you to the whole team at Robs Import Repair!
Nate Pedtke
Nate Pedtke
12:36 24 Mar 23
Kathy Vanden bloomen
Kathy Vanden bloomen
15:50 22 Mar 23
Great work, excellent communication will repair information and updates including vehicle pictures and description!
Jay Abitz
Jay Abitz
16:13 21 Mar 23
Robs was recommended to me by a coworker and holy cow! They are so wonderful! They went over the most detailed inspection I've ever seen and had pictures to show what progress was on whatever part. No run-arounds. They were completely transparent and explained in great detail what was going on. This is the kind of place you can trust. 100%. I will be recommending all of my friends to use these guys. Outstanding job!
MacAulay Cohrone
MacAulay Cohrone
15:20 13 Mar 23
Perfection as usual! As a mechanic, I appreciate the incredible detail they provide with their inspections. While I perform many of my repairs, when it comes to an aging Swedish wagon, there are some things better left to Robs! They focus on safety, reliability and overall health. No, my car is not worth nearly what I have into her. But, it’s a labor of love, if you know, you know! I’ll be coming here for years to come, Heidi wouldn’t have it any other way.
John Metzger
John Metzger
18:46 02 Feb 23
I trust RIR and that is what brings me back each time. Professional and friendly service always. I
Craig Marsh
Craig Marsh
13:26 25 Jan 23
I was given a detailed diagnosis, along with pictures of each damaged part, and of replacement parts. Technicians did a great job on the repair (timing chain replacement). Highly recommend
Frank Van Ess
Frank Van Ess
21:27 20 Jan 23
Top notch shop with friendly and knowledgeable staff. I especially want to thank them for adapting their business practices in light of the pandemic to make the entire process contact free. I will continue to take my vehicles to Rob's as long as I own them.
Chris Behrens
Chris Behrens
23:34 04 Jan 23
Tim Schulte
Tim Schulte
22:58 02 Jan 23
Tremendous customer service! Highly recommended! They laid out a plan to perform some general maintenance on my vehicle, they stuck to the agreed upon budget, and then they provided a detailed list of prioritized action-items. A+ experience.
Justin
Justin
15:09 26 Dec 22
Phenomenal company. They are my go-to in the Fox Valley because of their professionalism, transparency, customer service, and in-depth knowledge of the cars they service
Corey Ligon
Corey Ligon
17:27 22 Dec 22
Service, food, drinks all spot on
Glen Wendt
Glen Wendt
09:16 20 Dec 22
Chris Kang
Chris Kang
21:21 13 Dec 22
This shop is a class act! We did not end up getting work done on our vehicle here, but not because they were incompetent. In a complicated and confusing situation these guys, specifically Jason, were incredibly patient and cooperative. Rather than losing composure Jason remained calm and highly professional as well as helpful and friendly. This shop is clearly committed to honesty and transparency. I would fully trust and recommend Rob's Import Repair. I briefly spoke with Rob himself and although our conversation was short, he was personable, helpful and professional. These guys are awesome!
Breann Micke
Breann Micke
00:42 09 Dec 22
Exceptional service and attention to detail. Worth the $$$$
Ben Peters
Ben Peters
01:38 07 Dec 22
Mark Beggs
Mark Beggs
14:46 30 Nov 22
Dawn Bella
Dawn Bella
21:16 21 Nov 22
George Weir
George Weir
17:58 28 Oct 22
By far the best service anywhere! Everyone at Rob's is always professional, informative, trustworthy and knowledgeable. Highly recommend.
kim lamberies
kim lamberies
22:34 27 Oct 22