ROBS IMPORT REPAIR WARRANTY
AT ROBS IMPORT REPAIR, WE PROVIDE A MINIMUM OF A 24 MONTH, 24,000 MILE WARRANTY ON ALL NORMAL REPAIRS (SOME REPAIRS OFFER AN EXTENDED WARRANTY).
I trust RIR and that is what brings me back each time. Professional and friendly service always. I
13:26 25 Jan 23
I was given a detailed diagnosis, along with pictures of each damaged part, and of replacement parts. Technicians did a great job on the repair (timing chain replacement). Highly recommend
Frank Van Ess
21:27 20 Jan 23
Kathy Vanden bloomen
20:02 16 Jan 23
Top notch shop with friendly and knowledgeable staff. I especially want to thank them for adapting their business practices in light of the pandemic to make the entire process contact free. I will continue to take my vehicles to Rob's as long as I own them.
23:34 04 Jan 23
22:58 02 Jan 23
Tremendous customer service! Highly recommended! They laid out a plan to perform some general maintenance on my vehicle, they stuck to the agreed upon budget, and then they provided a detailed list of prioritized action-items. A+ experience.
15:09 26 Dec 22
Phenomenal company. They are my go-to in the Fox Valley because of their professionalism, transparency, customer service, and in-depth knowledge of the cars they service
17:27 22 Dec 22
They are always very thorough in diagnostics and work quality, as well as their patience explaining things.
18:24 20 Dec 22
Service, food, drinks all spot on
09:16 20 Dec 22
21:21 13 Dec 22
This shop is a class act! We did not end up getting work done on our vehicle here, but not because they were incompetent. In a complicated and confusing situation these guys, specifically Jason, were incredibly patient and cooperative. Rather than losing composure Jason remained calm and highly professional as well as helpful and friendly. This shop is clearly committed to honesty and transparency. I would fully trust and recommend Rob's Import Repair. I briefly spoke with Rob himself and although our conversation was short, he was personable, helpful and professional. These guys are awesome!
00:42 09 Dec 22
Exceptional service and attention to detail. Worth the $$$$
01:38 07 Dec 22
14:46 30 Nov 22
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17:58 28 Oct 22
By far the best service anywhere! Everyone at Rob's is always professional, informative, trustworthy and knowledgeable. Highly recommend.
22:34 27 Oct 22
I have had a check engine light on in my Armada for 2 years. I have returned to my local mechanic a number of times only to have him turn it off and charge me for the diagnostic. This same mechanic referred me to Rob's Imports when I experienced a problem with my heater. Jason walked me through their process of reviewing and diagnosing any and all issues on my vehicle. In the end, both my heater and the issue with the engine were properly diagnosed and remedied. Jason communicated with me every step of the way and I now have a new mechanic at Rob's Imports. I would highly recommend Rob's Imports for anyone seeking a professional and friendly auto service facility.Thanks for the excellent service!
19:20 17 Oct 22
Everyone at Rob's Import Repair is so friendly and helpful. And they help guide you through what you really need done on your vehicle and what can wait or really does not need to be addressed yet. I trust them not only to help me navigate that but also to take great care of my car and keep it running well. I am so grateful to have such a trustworthy place to rely on.
21:57 13 Oct 22
If you want a mechanic that is trustworthy, no nonsense, straight forward and greet you with a smile every time, then Rob's Import Repair is the place for you! The guys were not only truthful but gave me the comfort of knowing my car is in good hands! Also the new building is legit! This is my new go to for all my Subaru needs! Great job guys!
22:03 12 Oct 22
As always, Rob's performed excellent service at a reasonable price. Very Satisfied!
12:41 14 Sep 22
We have never had a bad experience with Rob's. They are very thorough and explain every diagnostic report or repair. The staff there are beyond helpful and go the extra mile for their customers. I highly recommend them for all of your European car repair or maintenance needs.
18:04 13 Sep 22
I’ve been going here for a while and I’ve always been satisfied with the services they provide. I always take the opinions that they recommend for maintenance and my car has always been running fine. For having over 140k miles I would say that speaks volumes for the services they provide.
19:52 07 Sep 22
The master cylinder and booster unit went out on our 2013 Toytota Prius V. In addition, we needed new tires before winter. I was pleased with the service and professionalism from Rob's Import Repair. Since the brakes were failing, they were able to work us in. Otherwise, we would have had to wait almost two weeks before they or other repair shops could look at our car. Following the inspection of our car, they only recommended replacing what was needed.
19:53 31 Aug 22
Safety check, oil change and 120K mile maintenance before trip (towing pontoon boat 3 hours each way). Helpful, clear explanations, pictures.
20:42 30 Aug 22
Efficient, polite, and very nice people to work with
02:05 23 Aug 22
I would like to thank the TEAM for the excellent job they did woking on my "Baby" (BMW 535IX) today! They definitely go above and beyond! They are very informative and helpful. It may take a bit longer than some of the places (the 1st time), but they will teach/show you about your car. Even if you know cars. The price is Very fair for the service.
17:46 03 Aug 22
Rob's Import Repair did a super great job for fixing my two of my cars. Nissan Pathfinder 98 and Honda Odyssey 2011. I would recommend Rob to friends for service.
17:28 28 Jul 22
Rob's again exceeded my expectations. Service was done on time at a great price!
17:18 20 Jul 22
As always, great service with a very friendly bunch of knowledgeable mechanics and staff. Will definitely be a returning customer.
15:34 11 Jul 22
15:56 21 Jun 22
I needed to have our Audi Q3 serviced and wanted to try another local shop for this Audi. I found Rob's online, made a call and "interviewed" them before making my decision. That initial phone call and these reviews said it all. Very great experience, very thorough detail and reasonable and fair pricing. Looking forward to using this shop for our Audi going forward.
16:39 14 Jun 22
So I’ve got a Land Rover and was looking for someone that does maintenance on that type of vehicle…. I looked up import maintenance snd came across Rob’s imports. They were the friendliest, most transparent guys to work with! Customer service level is 10 stars out of 5. They show you every single thing they check over, so there is no one way you’re getting charged for anything hidden. That also gave me a great reference for a guy that does auto body repair! I can’t say enough nice things about them! The pricing is also the most reasonable I’ve ever come across for getting my car serviced!
20:34 09 Jun 22
Always great service at Rob's.
20:28 25 May 22
Robs import repair did a prepurchase inspection on an eurovan camper I was interested in purchasing. They did a thorough evaluation and Jason did an excellent job at explaining the issues that the van had. In the end, they saved me from purchasing a van that was in poor condition. Shout out to them!
15:32 23 May 22
As usual, they did a terrific job.
19:55 12 May 22
The service is great, but the communication before, during and after is what really drives a superior experience.
16:29 04 May 22
I've been to Rob's twice recently for brake repair and ball joint repair with alignment and I'm beyond impressed! They've been quick, professional, informative, and had a loaner when I needed one.Rob's provided a full report of my car's condition after my first visit. In that report, they told me about some play in a ball joint that would eventually need some attention. When I started to hear a squeak in the front end, thanks to Rob's, I immediately knew what was wrong. I called and they told me they'd check it over thoroughly to make sure that this was the problem, and not charge me for the diagnostic if, in fact it was. They also ordered the part they thought they needed ahead of time! What! I was in service heaven. Brought the car in, they verified it was the ball joint, and had it ready for me hours later.The guys there are always really helpful. Just an all-around great experience if there is such a thing when you need to put some $$ into your ride.If you have an import and you're looking for a fair deal from an expert team, check out Rob's. I'll definitely be back.
22:18 27 Apr 22
We took our Ford F-150 Platinum to Bergstrom Ford in Neenah, WI for an electrical problem draining the battery overnight. They had the truck for a few days. Technician met with our driver and said we needed a completely new Dash Cluster, because he thought, after his review, this would solve the problem. The estimate was over $2000. Plus, he could NOT guarantee the problem was solved.I've taken my Mercedes cars to Rob's Import repair and called to ask if they could look at this Ford F-150. Set up and appointment. We paid $374 for a complete bumper to bumper diagnosis of the vehicle. They have an amazing report when completed. Showed everything on the vehicle. Very Impressive and well worth the small investment. The electrical drain turned out to be the Gear Selector Lever switch, which had an open short, therefore causing the battery to go dead overnight.Had the part replaced, tested and have NOT had a problem with the battery since. Rob's did the repair for half of what Bergstrom wanted for the repair. They also performed the oil change and other needed general maintenance.We HIGHLY SUGGEST Rob's Import Repair. Very professional service. Jason Hughes was our Service Advisor along with Heath Fink and Joe Schmitt our Technicians. Great Job Guys !!! Wish I could give you 10 Stars......................Much Appreciated for the Super Service !!
17:57 05 Apr 22
Rob's Import Repair explains things very clearly and is very good at communicating timelines and price. Definitely recommend!
13:25 31 Mar 22
the techs at Rob's give me a detailed description of my vehicle's working elements - from wipers to wheels and tires! EVerything is looked at and replaced as necessary. Could not be happier
16:19 24 Mar 22
Brad was extremely helpful from getting my appointment scheduled to picking my vehicle back up!
23:55 06 Mar 22
This was our first time using Rob's after a recommendation from a current customer. Rob's team hit it out of the park. faster than expected appointment time. Very thorough inspection which included video of the issue. great communication and came in under estimate. They will certainly be our go-to shop for future work on a company vehicle and my personal vehicle. it is especially hard to find a good shop to work on import brands but Rob's is doing it right.
16:39 14 Feb 22
Great communication and competitive pricing. They utilize technology to share their inspections and estimates and help you decide whether a repair is necessary or not.
19:29 02 Feb 22
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00:51 21 Dec 21
I have been going to these guys for car repairs for over three years now and I have never been disappointed with them. They will give it to you straight and tell you what needs to be fixed instead of what they think needs to be fixed to get more money out of you like the dealers do. They will always have my business!
16:36 14 Dec 21