Deals For New Customers, and Current -- Rob’s Import Repair
ROBS IMPORT REPAIR WARRANTY
AT ROBS IMPORT REPAIR, WE PROVIDE A MINIMUM OF A 24 MONTH, 24,000 MILE WARRANTY ON ALL NORMAL REPAIRS (SOME REPAIRS OFFER AN EXTENDED WARRANTY).
16:26 30 May 23
I’ve used robs for almost everything you can think of that could be wrong with a vehicle. They are incredibly thorough and very communicative and transparent. The staff is always helpful and treat me as an old friend, remembering my name, situation, repair, and compliant with any special requests I have. The price doesn’t matter, I won’t go anywhere else.
12:10 28 May 23
I would highly recommend Rob's Import Repair. The level of customer care and education, as well as the diagnostics & repair are all really is over and above. My compliments and gratitude!
16:44 17 May 23
Awesome work... very through... walked through everything detail.
19:22 11 May 23
19:26 01 May 23
The short story of my experience was that I called with a coolant leak, and they got me in within 2 days. I received a loaner vehicle because the work was going to be a longer period of time. I asked them do some additional maintenance while they had my water pump out, like changing the timing belt. I had to drive out to Detroit the next day, and they had my car ready at the perfect time that I had to leave town.Seeing photos of the repair and possible future issues was very helpful with future preventative maintenance. Communication was fantastic, and the price was a couple hundred less than what I thought it was going to be.Quickest turnaround I've ever had with a mechanic with the amount of work that was involved (1 day). Great for import repairs on my VW, and a previously owned Audi.If you have an import, take it here for maintenance and fixes. They are professional, and knowledgeable. They aren't the cheapest, but you don't want the cheapest mechanic in town.
16:59 26 Apr 23
02:03 20 Apr 23
I won’t talk about the repair work we had done as I’ve only had the car back for an hour (though the drive home was without complications!), but I do want to talk about customer service. As a woman getting car repair work done can be intimidating to say the least. My husband took our vehicle in initially as after a past experience elsewhere, I was unwilling. I however had to pick our vehicle up. I was met with the nicest, kindest people (Pete and Jason). Who took the time to review the repair with me, talked to me like I was an intelligent individual, and took time to listen to my question and took me seriously. It was refreshing to walk away with no anxiety or feeling poorly about myself. I don’t know anything about cars or repair but I can say that as a woman I would feel comfortable asking questions here.
20:46 19 Apr 23
Great job! Excellent presentation of overall vehicle health as well as what the issue was. Fully transparent, excellent quick service.
20:05 18 Apr 23
13:33 11 Apr 23
Rob's again exceeded my expectations. Service was done on time at a great price!
15:28 10 Apr 23
I found that the digital inspection/estimate helped me decide what jobs needed to be done now and what I could potentially wait on until later. Jason answered all my questions. I got my car back without any mud or greasy paw marks anywhere. The office is clean; the shop looks clean. Overall a good experience.
Dr. TJ Rinaldi
19:56 05 Apr 23
Good comprehensive service, friendly staff.
19:52 03 Apr 23
Great locally owned business for any auto repairs. Additionally, as their name implies, they are a fantastic resource for any imports specifically. The team really takes it upon them selves to both educate as well as resolve issues for all customers.I primarily interact with the service advisor Jason Hughes during my visits, He has taken care of my every need and made sure that I fully understand each step of the process. He is a former Volvo Master Tech himself so that just shows how deep the knowledge base goes with this company, everyone here is highly experienced and always ready to help!I will continue to bring my vehicles here for years to come I expect! Thank you to the whole team at Robs Import Repair!
12:36 24 Mar 23
Kathy Vanden bloomen
15:50 22 Mar 23
Great work, excellent communication will repair information and updates including vehicle pictures and description!
16:13 21 Mar 23
Robs was recommended to me by a coworker and holy cow! They are so wonderful! They went over the most detailed inspection I've ever seen and had pictures to show what progress was on whatever part. No run-arounds. They were completely transparent and explained in great detail what was going on. This is the kind of place you can trust. 100%. I will be recommending all of my friends to use these guys. Outstanding job!
15:20 13 Mar 23
Perfection as usual! As a mechanic, I appreciate the incredible detail they provide with their inspections. While I perform many of my repairs, when it comes to an aging Swedish wagon, there are some things better left to Robs! They focus on safety, reliability and overall health. No, my car is not worth nearly what I have into her. But, it’s a labor of love, if you know, you know! I’ll be coming here for years to come, Heidi wouldn’t have it any other way.
18:46 02 Feb 23
I trust RIR and that is what brings me back each time. Professional and friendly service always. I
13:26 25 Jan 23
I was given a detailed diagnosis, along with pictures of each damaged part, and of replacement parts. Technicians did a great job on the repair (timing chain replacement). Highly recommend
Frank Van Ess
21:27 20 Jan 23
Top notch shop with friendly and knowledgeable staff. I especially want to thank them for adapting their business practices in light of the pandemic to make the entire process contact free. I will continue to take my vehicles to Rob's as long as I own them.
23:34 04 Jan 23
22:58 02 Jan 23
Tremendous customer service! Highly recommended! They laid out a plan to perform some general maintenance on my vehicle, they stuck to the agreed upon budget, and then they provided a detailed list of prioritized action-items. A+ experience.
15:09 26 Dec 22
Phenomenal company. They are my go-to in the Fox Valley because of their professionalism, transparency, customer service, and in-depth knowledge of the cars they service
17:27 22 Dec 22
Service, food, drinks all spot on
09:16 20 Dec 22
21:21 13 Dec 22
This shop is a class act! We did not end up getting work done on our vehicle here, but not because they were incompetent. In a complicated and confusing situation these guys, specifically Jason, were incredibly patient and cooperative. Rather than losing composure Jason remained calm and highly professional as well as helpful and friendly. This shop is clearly committed to honesty and transparency. I would fully trust and recommend Rob's Import Repair. I briefly spoke with Rob himself and although our conversation was short, he was personable, helpful and professional. These guys are awesome!
00:42 09 Dec 22
Exceptional service and attention to detail. Worth the $$$$
01:38 07 Dec 22
14:46 30 Nov 22
21:16 21 Nov 22
17:58 28 Oct 22
By far the best service anywhere! Everyone at Rob's is always professional, informative, trustworthy and knowledgeable. Highly recommend.
22:34 27 Oct 22
Everyone at Rob's Import Repair is so friendly and helpful. And they help guide you through what you really need done on your vehicle and what can wait or really does not need to be addressed yet. I trust them not only to help me navigate that but also to take great care of my car and keep it running well. I am so grateful to have such a trustworthy place to rely on.
21:57 13 Oct 22
If you want a mechanic that is trustworthy, no nonsense, straight forward and greet you with a smile every time, then Rob's Import Repair is the place for you! The guys were not only truthful but gave me the comfort of knowing my car is in good hands! Also the new building is legit! This is my new go to for all my Subaru needs! Great job guys!
22:03 12 Oct 22
As always, Rob's performed excellent service at a reasonable price. Very Satisfied!
12:41 14 Sep 22
We have never had a bad experience with Rob's. They are very thorough and explain every diagnostic report or repair. The staff there are beyond helpful and go the extra mile for their customers. I highly recommend them for all of your European car repair or maintenance needs.
18:04 13 Sep 22
I’ve been going here for a while and I’ve always been satisfied with the services they provide. I always take the opinions that they recommend for maintenance and my car has always been running fine. For having over 140k miles I would say that speaks volumes for the services they provide.
19:52 07 Sep 22
The master cylinder and booster unit went out on our 2013 Toytota Prius V. In addition, we needed new tires before winter. I was pleased with the service and professionalism from Rob's Import Repair. Since the brakes were failing, they were able to work us in. Otherwise, we would have had to wait almost two weeks before they or other repair shops could look at our car. Following the inspection of our car, they only recommended replacing what was needed.
19:53 31 Aug 22
Safety check, oil change and 120K mile maintenance before trip (towing pontoon boat 3 hours each way). Helpful, clear explanations, pictures.
20:42 30 Aug 22
Efficient, polite, and very nice people to work with
02:05 23 Aug 22
I would like to thank the TEAM for the excellent job they did woking on my "Baby" (BMW 535IX) today! They definitely go above and beyond! They are very informative and helpful. It may take a bit longer than some of the places (the 1st time), but they will teach/show you about your car. Even if you know cars. The price is Very fair for the service.
17:46 03 Aug 22
Rob's Import Repair did a super great job for fixing my two of my cars. Nissan Pathfinder 98 and Honda Odyssey 2011. I would recommend Rob to friends for service.
17:28 28 Jul 22
As always, great service with a very friendly bunch of knowledgeable mechanics and staff. Will definitely be a returning customer.
15:34 11 Jul 22
15:56 21 Jun 22
I needed to have our Audi Q3 serviced and wanted to try another local shop for this Audi. I found Rob's online, made a call and "interviewed" them before making my decision. That initial phone call and these reviews said it all. Very great experience, very thorough detail and reasonable and fair pricing. Looking forward to using this shop for our Audi going forward.
16:39 14 Jun 22
So I’ve got a Land Rover and was looking for someone that does maintenance on that type of vehicle…. I looked up import maintenance snd came across Rob’s imports. They were the friendliest, most transparent guys to work with! Customer service level is 10 stars out of 5. They show you every single thing they check over, so there is no one way you’re getting charged for anything hidden. That also gave me a great reference for a guy that does auto body repair! I can’t say enough nice things about them! The pricing is also the most reasonable I’ve ever come across for getting my car serviced!
20:34 09 Jun 22
Always great service at Rob's.
20:28 25 May 22
Robs import repair did a prepurchase inspection on an eurovan camper I was interested in purchasing. They did a thorough evaluation and Jason did an excellent job at explaining the issues that the van had. In the end, they saved me from purchasing a van that was in poor condition. Shout out to them!
15:32 23 May 22